Privacy Notice

Midwest City Electricals Ltd is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal information when you use our website or engage with our services.

1. Information We Collect

We may collect and process the following personal data:

Contact details (name, email address, phone number)
Business information (company name, address)
Enquiry details submitted via contact forms or email
Usage data (pages visited, time spent on the website)

2. How We Use Your Information

We use your information to:

Respond to enquiries and provide quotations
Deliver and manage our electrical maintenance and repair services
Improve our website and customer experience
Send important updates related to our services
Comply with legal and regulatory obligations

We do not sell or rent your data to third parties.

3. Legal Bases for Processing

We rely on the following lawful grounds:

Consent – where you have given us permission (e.g. for marketing)
Contract – where processing is necessary to perform a contract with you
Legal obligation – where we are legally required to keep certain records
Legitimate interests – such as running and growing our business

4. Cookies

We may use cookies to enhance your browsing experience and understand how visitors interact with our site. You can set your browser to refuse cookies or alert you when cookies are being sent.

5. Data Sharing

We may share your data with:

Service providers who help us operate our business (e.g. IT support, accountants)
Law enforcement or regulatory bodies when legally required
Subcontractors working on your behalf under our instruction (e.g. qualified plumbers for limited plumbing repairs)

All third parties are required to keep your information secure and use it only for specified purposes.

6. Data Retention

We keep personal data only for as long as necessary:

Enquiry data: up to 12 months
Contractual/customer data: up to 6 years (for legal and tax reasons)
Marketing opt-ins: until you unsubscribe or withdraw consent

7. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion (subject to legal obligations)
Object to processing or withdraw consent
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please email us at: info@midwestcityelectricals.com

8. Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or loss.

9. Changes to This Notice

We may update this notice from time to time. The latest version will always be available on our website.

10. Contact Us

For any privacy-related questions or concerns, please contact:

Midwest City Electricals Ltd
Email: info@midwestcityelectricals.com